About property files
A property file is a file that holds information about each property in Rotorua. Each file may contain different information. Some of the more common items you would expect to find include:
- Building permits/consents and associated plans
- Project Information Memorandums (PIMS)
- Code of Compliance certificates
- Subdivision consents
- Resource consents
- Drainage plans (as-builts)
- Building Warrants of Fitness
- Hazard, caution and information notices
- Planning restrictions
- Planning Certificates of Compliance
Scanned property files are available to the public as an online link. This means you can view the information you need from your own office and home, printing or downloading what you need on demand.
You can also view electronic files at special viewing terminals in the Council Civic Centre, 1061 Haupapa Street, Rotorua.
Ordering a property file
Payment is required at the time of ordering; the property file will not be released until payment is received.
Complete the online form
Complete the online form on this page and we will email/post you the invoice for payment, which will include your payment options. Once payment has been received the online link to your property file will be emailed within three working days.
Order by phone
Contact the Customer Service Centre on 07 348 4199. We can take a credit card payment over the phone.
Order in person
Visit us at Council (Civic Centre, 1061 Haupapa Street, Rotorua) and order your property file in person.
Fees and charges
| Property file fees and payment options
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|---|
| Owner of property - no charge to view file or receive email link
| Proof of identity required. Photocopying fees apply when viewing at the council building
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| Non-property owner - $26.25
| Per property via an email link to the property file.
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The payment options are:
- Cash
- Eftpos
- Credit Card - Accepted by phone prior to the order being processed (Amex is not accepted)
- Internet Banking - contact Council for set-up instruction.
