Water Services
Report a water main leak by contacting Rotorua Lakes Council Customer Centre on 07 348 4199 or using our online form.
Rotorua Lakes Council want to ensure the city has clean running water and a clean environment. We do this by looking after the water services across the city, including drinking water, wastewater, stormwater and trade waste.
Featured
-
Approved Contractors List
View the list of Council's approved contractors for stormwater, drinking water and wastewater.
-
Water Connections
Apply for a new water connection, including wastewater and stormwater.
-
Water Disconnections
For all water disconnections, complete and submit a Request for Service Disconnection form to Council.
-
Local Water Done Well
-
Wastewater
Find out who to contact about wastewater issues, district wastewater treatment information and disposal of wastewater.
-
Stormwater
Get help managing stormwater, including Council connections to your property or apply for an industrial stormwater licence.
-
Trade Waste
Check your responsibilities for discharging trade waste (commercial/industrial liquid waste) and apply for consents.
-
As-built Drawings
How to find water, wastewater and stormwater as-built drawings on our mapping tool.
-
Pollution Control
Find out how Rotorua Lakes Council deals with pollution control of our water systems, including stormwater management.
Water service fees and charges
For all water, stormwater, wastewater and trade waste services, please see our current Fees and Charges page. This includes new connections, stormwater licences, backflow preventors and trade waste consents. All fees include GST.
Make a plumbing reimbursement request
Do you need to claim back costs for a drainlayer where a Rotorua Lakes Council fault was the cause? You can use this form to request a reimbursement of this cost.
Technical specifications for water infrastructure in Rotorua
Rotorua Lakes Council has adopted the Regional Infrastructure Technical Specifications (RITS) as its Code of Practice.
RITS is a document that sets out how to design and construct water supply, wastewater, stormwater and other infrastructure.
RITS consultation now open
A new version of the RITS (RITS version 2b) is now open for feedback from 12 November and closes at 5pm, 12 December 2024.
Get involved with this consultation on the Co-Lab website.