Types of disconnections
Permanent disconnections
Where the service is fully removed and disconnected at the water main. Only Council-approved contractors with water level W1 are permitted to carry out permanent disconnections.
Temporary disconnections
Where the service is plugged at the property boundary. This may be carried out by a registered plumber to the downstream point of supply at the existing manifold/toby. Temporary disconnections are only permitted if the connection is to be reused within a year.
Paying for a service disconnection
Once your service disconnection request is processed, we will send you the necessary documentation to get a quote. All Council-approved contractors with water level 1 are permitted to carry out permanent disconnections at the water main.
You can then arrange payment and work directly with the contractor.
