Water Disconnections

For all water disconnections, you will need to complete and submit a Request for Service Disconnection form to Council. There is no administration fee for this service.

This includes the disconnection of all or any service no longer required due to:

Demolition or removal of a building
Subdivision or redevelopment
Temporary disconnections.

Download a Request for Service Disconnection form - PDF, 167KB

How to apply

Submit the completed Request for Service Disconnection form above to Council
Council will process the request within five days of receipt
You will receive an approval notice together with any supporting documentation that may be required
You are then able to arrange the work directly with the Council-approved contractor
Capped ends are to be inspected by a Rotorua Lakes Council Compliance Engineer.

Types of disconnections

Permanent disconnections

Where the service is fully removed and disconnected at the water main. Only Council-approved contractors with water level W1 are permitted to carry out permanent disconnections.

Temporary disconnections

Where the service is plugged at the property boundary. This may be carried out by a registered plumber to the downstream point of supply at the existing manifold/toby. Temporary disconnections are only permitted if the connection is to be reused within a year.

Paying for a service disconnection

Once your service disconnection request is processed, we will send you the necessary documentation to get a quote. All Council-approved contractors with water level 1 are permitted to carry out permanent disconnections at the water main.

You can then arrange payment and work directly with the contractor.

View a list of approved contractors

Apply for a new connection

To apply for a new connection to any water service - water, stormwater or wastewater - please use the forms listed on our Water Connections page. This includes if you are relocating or changing the use of a property.

Go to water connections page