Water Disconnections
For all water disconnections, you will need to complete and submit a Request for Service Disconnection form to Council. There is no administration fee for this service.
This includes the disconnection of all or any service no longer required due to:
- Demolition or removal of a building
- Subdivision or redevelopment
- Temporary disconnections.
How to apply
- Submit the completed Request for Service Disconnection form above to Council
- Council will process the request within five days of receipt
- You will receive an approval notice together with any supporting documentation that may be required
- You are then able to arrange the work directly with the Council-approved contractor
- Capped ends are to be inspected by a Rotorua Lakes Council Compliance Engineer.
Permanent disconnections
Where the service is fully removed and disconnected at the water main only approved contractors with W2 approval are permitted to carry out permanent disconnections.
Temporary disconnections
Where the service is plugged at the property boundary. Temporary disconnections are only permitted if the connection is to be reused within a year. This may be carried out by a registered plumber.
Paying for a service disconnection
Once your Service Disconnection Request is processed you will receive the necessary documentation to obtain a quotation. Only approved contractors with W2 approval are permitted to carry out permanent disconnections at the water main.
You will then need to arrange directly with the contractor for payment and commencement of work.
Apply for a new connection
If you wish to apply for a new connection to any water service - water, stormwater or wastewater - please use the forms listed on our Water Connections page. This includes if you are relocating or changing the use of a property.