Water Services

Report a water main leak by contacting Rotorua Lakes Council Customer Centre on 07 348 4199 or using our online form.

Report a problem

Rotorua Lakes Council want to ensure the city has clean running water and a clean environment. We do this by looking after the water services across the city, including drinking water, wastewater, stormwater and trade waste.

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Drinking Water

Information on Rotorua's Council-supplied potable water: metering, charges, water supply and quality, and backflow prevention.
Stormwater

Get help managing stormwater, including Council connections to your property or apply for an industrial stormwater licence.

Water service fees and charges

For all water, stormwater, wastewater and trade waste services, please see our current Fees and Charges page. This includes new connections, stormwater licences, backflow preventors and trade waste consents. All fees include GST.

Fees and charges

Make a plumbing reimbursement request

Do you need to claim back costs for a drainlayer where a Rotorua Lakes Council fault was the cause? You can use this form to request a reimbursement of this cost.

Download the Plumbing Reimbursement Request form - PDF, 122KB

Technical specifications for water infrastructure in Rotorua

Rotorua Lakes Council has adopted the Regional Infrastructure Technical Specifications (RITS) as its Code of Practice.

RITS is a document that sets out how to design and construct water supply, wastewater, stormwater and other infrastructure.

Read the Regional Infrastructure Technical Specifications (colabsolutions.co.nz)

RITS consultation now open

A new version of the RITS (RITS version 2b) is now open for feedback from 12 November and closes at 5pm, 12 December 2024.

Get involved with this consultation on the Co-Lab website.

RITS Consultation

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