Official Information Request - Cash Acceptance Policy Query

Sent: Friday, 16 December 2022 2:45 pm
Subject: Information request - Cash Acceptance Policy Query

I refer to your information request of 13 December 2022 regarding cash acceptance which was processed under the Local Government Official Information and Meetings Act. I respond below as per your enquiry:

Do you accept payment directly from the public?

Yes

Do you offer cash as a payment option when paying any fees/bills/fines etc?

Yes

If so, are there any limitations on making a cash payment (such as having to pay the entire bill in one go or only being able to pay at a certain location/times)?

No

Has the ability to pay with cash changed over time, or do you have any plans for it to be expanded/removed (i.e. are there plans to remove the ability to pay with cash if it is available, or add it as an option if it is not)?

The ability to pay with cash has not changed over time, and Council has no current plans for future change.

You have the right to seek an investigation and review by the Ombudsman of this decision. The Ombudsman’s Office can be contacted by calling 0800 802 602, emailing info@ombudsman.parliament.nz, online at www.ombudsman.parliament.nz, or by post to The Ombudsman, PO Box 10152, Wellington 6143.

Publication of responses to LGOIMA requests

Please note: Our LGOIMA responses may be published on the Rotorua Lakes Council website after they have been responded to, with requesters’ personal details withheld. If you have any concerns about this please contact the Council on info@rotorualc.nz.

Regards