Official Information Request - 23 January 2020

Sent: Tuesday, 25 February 2020 5:11 pm

Subject: Information request - update on CBD parking statistics

I refer to your email of 23 January 2020 requesting various statistics regarding the CBD parking system, and reply as per your email below:

1. % payment made by CardCurrently 69.6%
2. Number of employed parking wardens comparing April 2019 to latest figuresApril 2019 - 4 wardens plus the car driverCurrent - 4 wardens plus the car driver
3. Operational cost comparing pre i-Park, early stages i-Park and recent figures
4. Monthly averagePre i-Park - $100,000 per monthEarly stages i-Park - $85,642 per monthRecent - $166,860 per month
5. Parking revenue comparing April 2019 to recent figuresApril 2019 - $50,725Average monthly recent - $91,530
6. Parking infringement collected pre i-Park system, April 2019 and recent figures Average monthly pre i-Park - $100,167April 2019 - $15,103Average monthly recent - $33,138
7. % of infringements waived recentlyCurrently 12%
8. Number of complaints excluding appeals regarding i-Park system in recent times compared to pre i-Park and early stages of i-ParkIt is difficult to determine at this point what is meant by complaints about 'i-Parks system' as the 'system' is a combination of many different elements. Some are under direct control of Council eg: parking policy, tariffs, meter configuration and layout, fees and charges etc, while others such as the delivery of parking services and supply of technology is i-Park.
9. Incentives and training of current parking wardensParking wardens have no incentives, they are paid a wage only. Each warden goes through a training program which includes obtaining a warrant from Rotorua Lakes Council.
10. % of complaints ignored or went unanswered by i-Park or the council regarding CBD parkingCouncil is not aware of any complaints lodged through the correct channels being unanswered.
11. Statistics of RLC parking revenue inclusive of infringement collected compared to other local councilsCouncil do not keep details of other councils parking revenue to compare with our own.

You have the right to seek an investigation and review by the Ombudsman of this decision. Complaints can be sent by email to info@ombudsman.parliament.nz, by fax to (04) 471 2254, or by post to The Ombudsman, PO Box 10152, Wellington 6143.

Publication of responses to LGOIMA requests

Please note: Our LGOIMA responses may be published on the Rotorua Lakes Council website after they have been responded to, with requesters' personal details withheld. If you have any concerns about this please contact the Council on info@rotorualc.nz .

Regards