Official Information Request - 22 July 2020

Sent: Wednesday, 22 July 2020 4:28 pm

Subject: TRIM: Information request - Number of staff

I refer to your online information request regarding the number of staff at Rotorua Lakes Council, and the number of visitor serving officers pre- and post-Covid-19.

The number of employees as reported in Council's Annual Report 2018/19 is 378.

Of these, approximately 17% serve in some sort of customer service role (Customer Service at main Council building, Library, Events Centre, Animal Control, Building Inspectors, Safe City Guardians).

The number of customer serving roles has not changed from pre-Covid to post-Covid.

You have the right to seek an investigation and review by the Ombudsman of this decision. Complaints can be sent by email to info@ombudsman.parliament.nz, by fax to (04) 471 2254, or by post to The Ombudsman, PO Box 10152, Wellington 6143.

Publication of responses to LGOIMA requests

Please note: Our LGOIMA responses may be published on the Rotorua Lakes Council website after they have been responded to, with requesters' personal details withheld. If you have any concerns about this please contact the Council on info@rotorualc.nz .

Regards