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Official Information Request - 5 December 2019

Date:
Categories:
Official Information Requests

Document attached:

Response:

I refer to your letter dated 5 December 2019.

In response to your request for the matter to go to Court, I can confirm that the infringement notice will be automatically lodged with the Court to resolve if it remains unpaid after the timeframes detailed on the infringement and the reminder notices have been exceeded.

With regards receipts, it is not mandatory to obtain a receipt when using the parking machines. If a receipt is required, you may choose an email receipt which is free of charge. A 20c fee is only applicable to the SMS (text) receipt option. As a 'user pays' system, if you choose the SMS receipt option you are considered to also accept the associated fee which covers the provision of the technology and the SMS transmission. Users are alerted to the 20c fee during the receipt option selection phase (see below image) and this can also be seen in the on screen total. Users are able to opt out of the receipt option at any point up until final confirmation of payment, by cancelling the transaction.

In relation to your request for copies of the RDC minutes and resolutions establishing the new parking system, attached is the report to the 7 December 2017 Strategy Policy & Finance Committee, along with an extract from the minutes of this meeting and an extract from the minutes of the Council meeting of 14 December 2017 adopting the resolutions from the Strategy Policy & Finance Committee.

Further information on the parking system is also available on Council's website which contains a number of articles about the establishment of the parking system along with some FAQ's. Alternatively, Council staff are more than happy to meet with you in person at any point and assist you with any further questions that you may have around the use of the parking machines and/or system.

You have the right to seek an investigation and review by the Ombudsman of this decision. Complaints can be sent by email to info@ombudsman.parliament.nz, by fax to (04) 471 2254, or by post to The Ombudsman, PO Box 10152, Wellington 6143.

Publication of responses to LGOIMA requests

Please note: Our LGOIMA responses may be published on the Rotorua Lakes Council website after they have been responded to, with requesters' personal details withheld. If you have any concerns about this please contact the Council on info@rotorualc.nz .

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