Official Information Request - 11 December 2019

The additional 50c transaction fee is attracted only when using a credit or debit card and covers the cost of providing the card reader technology, the integration of the technology and on-going maintenance of the card reader technology, as well as a bank transaction fee. Using coins does not attract any additional fees other than if the abovementioned SMS receipt option is chosen.

Should you have any further questions in relation to the parking system I would like to draw your attention to Council's website which contains a number of articles about the establishment of the parking system along with some FAQ's. Alternatively, Council staff are more than happy to meet with you in person at any point and assist you with any further questions that you may have around the use of the parking machines and/or system.

You have the right to seek an investigation and review by the Ombudsman of this decision. Complaints can be sent by email to info@ombudsman.parliament.nz, by fax to (04) 471 2254, or by post to The Ombudsman, PO Box 10152, Wellington 6143.

Publication of responses to LGOIMA requests

Please note: Our LGOIMA responses may be published on the Rotorua Lakes Council website after they have been responded to, with requesters' personal details withheld. If you have any concerns about this please contact the Council on info@rotorualc.nz .

Regards