Official Information Request - 5 October 2018

Sent: Tuesday, 9 October 2018 4:02 p.m.

Subject: TRIM: Offical information request - customer centre delay

I refer to your email of 5 October 2018 regarding the time taken to action your follow-up question around the chairing of the Council meeting on 27 September.

Your follow-up question was referred to a staff member on the day it was received (28 October). Unfortunately your email was mis-read and it was not noticed that there was a follow-up question.

When it was brought to the staff member's attention by the customer centre on 5 October that your email had not been answered you were immediately replied to.

Council apologises for this oversight.

As per the Act, we are obliged to advise that you may contact the Ombudsman at the address below if you have any concerns with the response provided by Council, by writing to:

The Office of the Ombudsman

PO Box 10 152

WELLINGTON 6143

Alternatively, you may email info@ombudsman.parliament.nz or use the online complaints form available at www.ombudsman.parliament.nz/make-a-complaint.

Regards