Official Information Request - 1 February 2017

Sent: Thursday, 9 February 2017 4:37 p.m.

Subject: Request for information - Silver Oaks hotels

I refer to your emails of 27 January and 1 February regarding complaints received by Council for each of the Silver Oaks hotels in Rotorua. Please find below the information requested:

How many complaints were received between 1 February 2016 and 1 February 2017?
Silver Oaks Hotel Geyserland, 424 Fenton Street - 3 complaints

Silver Oaks Resort Heritage, 347 Fenton Street - 4 complaints

How many of those complaints were actioned by the council?
Silver Oaks Hotel Geyserland, 424 Fenton Street - 3 complaints

Silver Oaks Resort Heritage, 347 Fenton Street - 4 complaints

What (if anything) resulted from any of those complaints?

Silver Oaks Hotel Geyserland, 424 Fenton Street - property visited/inspected, conversations with owner, combined health and building letter sent

Silver Oaks Resort Heritage, 347 Fenton Street - property visited/inspected, conversations with owner, combined health and building letter and requisition for the restaurant sent

We are obliged to advise that you may contact the Ombudsman at the address below if you have any concerns with the response provided by Council, by writing to:

The Office of the Ombudsman

PO Box 10 152

WELLINGTON 6143

Alternatively, you may email info@ombudsman.parliament.nz or use the online complaints form available at www.ombudsman.parliament.nz/make-a-complaint.

Regards