Inner City Community Safety Hub
The Inner City Community Safety Hub (the Hub) is a collaborative initiative to deliver a more visible and responsive community safety service for the Rotorua community.
Community safety is a top priority, and council together with its partners, is working hard to ensure local residents and visitors feel and are safe in Rotorua.
The Hub will provide council’s Safe City Guardians, Rotorua Police, Māori Wardens, local community safety volunteers and other security providers with a central base in the CBD to meet, coordinate resources and support inner city businesses.
Key information:
Where is the Hub?
1161 Hinemoa Street (next to Starbucks).
Who will operate from the Hub?
Rotorua Lakes Council’s Safe City Guardians will operate out of the Hub together with a Coordinator who will help to manage resources, ensuring everyone is working in the right place, at the right time.
Police and other community safety personnel will use the space as a place to meet, collaborate and share information.
- Rotorua Lakes Council Safe City Guardians
- Rotorua Lakes Council Inner City Operations Manager
- Community Constable and other Police personnel
- Māori Wardens
- Community safety volunteers
- Contracted security personnel
What hours will the Hub operate?
- 8am – 5pm – Monday to Friday
- 8am – 1pm on Saturdays
*Staff may continue to operate from the Hub outside of these open hours.
How does the Hub work?
The Hub provides a central location where safety personnel can operate from. It means there is a visible presence in the inner city, and Safe City Guardians and other community safety personnel are nearby if issues in the CBD do arise. The Hub is also supported by council’s CCTV monitoring service to enable fast and proactive responses.
Most of the time Safe City Guardians and Māori Wardens will be out patrolling the CBD engaging with businesses and CBD visitors, and Police will continue to focus on being out in the community preventing and responding to crime.
While the Hub is not intended to replace or duplicate services delivered through the Rotorua Lakes Council Customer Centre or the Rotorua Police Station, staff in the Hub will be able to advise members of the public where best to direct any queries or concerns.
Who to get in touch with if you need to report an issue?
- To get in touch with Rotorua Lakes Council Safe City Guardians please phone 07 348 4199
- In the event of a life-threatening emergency phone Police or emergency services on 111
- To report a crime that has already happened call Police on 105 or use the online form www.police.govt.nz/use-105, or visit the Rotorua Police Station on Fenton Street.
Can I speak to a Police officer or report a crime at the Hub?
To speak with a Police officer or report a crime please go to the Rotorua Police Station down the road from the Hub on Fenton Street. It is open 8am – 6pm Monday to Friday. Alternatively you can call Police’s non-emergency number 105, or go online to www.police.govt.nz/use-105.
Can I access other council services at the Hub?
For now the Hub services will be focussed on inner city safety. However, there is the capability for other services to work from the Hub in future if needed. For now, please continue to visit the Council building, phone 07 348 4199 or email info@rotorualc.nz for other council services.
