Official Information Request - NRB survey

Sent: Tuesday, 22 November 2016 11:03 a.m.
Subject: TRIM: Request for information

I refer to your email of 8 November requesting information on the NRB survey commissioned by Rotorua Lakes Council. Please see the responses below:

1. When did you receive the latest annual customer satisfaction survey compiled by the NRB?
   The final report was received on 17 August
2. When was a copy given to the Mayor and Councillors?
   The results were reported verbally to a council meeting on 26 October. The Mayor and Councillors do not receive a copy, however copies are available if requested.
3. When was it released to the public?
   A news item was published on the council website on the same day as the council meeting (26 October) which referred to the survey and included a link to the summary of the survey results
4. When were the 2016 local body elections?
   8 October
5. When was the report released to Council staff?
   The final report was sent to RLC managers on 18 August pending release of the Annual Report

We are obliged to advise that you may contact the Ombudsman at the address below if you have any concerns with the response provided by Council, by writing to:

The Office of the Ombudsman
PO Box 10 152
WELLINGTON 6143

Alternatively, you may email info@ombudsman.parliament.nz or use the online complaints form available at www.ombudsman.parliament.nz/make-a-complaint.

Regards

Jean-Paul Gaston Group Manager, Strategy and Partnerships
P: 07 351 8302 | M: 0276554415
E: Jean-Paul.Gaston@rotorualc.nz | W: rotorualakescouncil.nz
A: 1061 Haupapa St, Private Bag 3029, Rotorua Mail Centre, Rotorua 3046, New Zealand